Return Policy – One Click Stays

Definitions and Key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions "Company," "we," "us," or "our," it refers to Nurturelux Experience Pvt Ltd, 15/39 Old Rajinder Nagar, New Delhi, 110060 4th floor that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services.
  • Service: refers to the service provided by One Click Stays as described in the relative terms (if available) and on this platform.
  • Website: One Click Stays's site, which can be accessed via this URL:
  • You: a person or entity that is registered with One Click Stays to use the Services.

Refund Policy

Thanks for shopping at One Click Stays. We appreciate the fact that you like to Book the services we offer. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our services. As with any shopping experience, there are terms and conditions that apply to transactions at One Click Stays. We'll be as brief as our attorneys will allow. The main thing to remember is that by placing an Booking or making a purchase at One Click Stays, you agree to the terms set forth below along with One Click Stays's Privacy Policy. If there's something wrong with the service you bought, or if any lockdown/curfew is imposed by the government in your state , you have () to issue a refund your item. If you would like to cancel a booking, the only way would be if you follow the next guidelines:


We at One Click Stays commit ourselves to serving our customers with the best services. Every single service that you choose is thoroughly inspected, checked for defects with utmost care. We do this to ensure that you fall in love with our services. Sadly, there are times when we may not have the service that you choose in availability, or may face some issues with our inventory and quality check. Also, if due to covid-19 government imposes a lockdown/curfew in your city or in the city you have booked the villa, In such cases, we may have to cancel your Booking or we can reschedule it to further dates as per client’s decision ( Note : Rates may vary according to the month you choose to reschedule your booking to ). You will be intimated about it in advance so that you don't have to worry unnecessarily about your Booking. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

In other scenarios:-
- If you cancel booking due to any reason that is not mentioned in the above guidelines then No Refund will be provided. We carry out thorough quality check before processing the Booked service. Please note that One Click Stays is not liable for damages that are caused by the client at the booked property. Your refund may take a couple of days to process but you will be notified when you receive your money.

Your Consent

By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes to Our Return Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email:
  • Via Phone Number: 9899992197
  • Via this Link:
  • Via this Address: 15/39 old Rajinder nagar, 4th floor , New Delhi, 110060